Rant – joerandene.com

“Dear haters, I have so much more for you to be mad at. Just be patient.” – Unknown

I haven’t done a rant in a while, because they always feel like they have a negative slant to them, and I’m just not a negative person. By no means am I perfect, but generally speaking, I am positive, surround myself with positive people, and try hard to send out positive vibes. However, lately I have had a few run ins with people who like to tear other people down.

I have quite a few friends that dream big, set big goals, and share them with the world. Me included. I’m talking about goals, where there is the very real chance of failure. Running 200 miles, qualifying for the Olympic trials, and qualifying for Western States 100 would all be real examples. Anyone brave enough to chase these types of goals and bold enough to share it, should be applauded. The world needs people like this so that they can see what is possible. They can follow along and share in the journey, finding inspiration and joy. The goal, most of the time, is not nearly as important as the journey and the people who are a part of that journey, either as participants or spectators.

So, why are there always people who look at these people and knock them down? You know the type, they say things like “I hope he/she does it, but I really don’t think they can.” “I’m not being negative, I’m a realist.” I’ll share my opinion on why these people do this. It’s easy. It’s easier to point out the difficulty and tear other people down, then to invest in them and their journey. It’s easier to point out the challenges facing others, than to look at what they are doing and realize that THEY may not be challenging themselves to grow. There is no risk in hating, it’s safe. If the hater is right and that person fails, they can say “I told you so.” And if the hater is wrong, no one will clap back at them.

Here’s the thing, you cannot control what other people will say or think, so why worry about it. Stay busy doing the work, surround yourself with positive people, and pay attention to the only opinion that matters; yours. There is this great quote by Wayne Dyer, “What other people think of me is none of my business.” Amen. Let that sink in a minute. Imagine how liberating it is to focus on your goals, do work, drink in the positive, and IGNORE the negative.

This is my canned answer to people who “share” their opinion of other people with me. “I hope they achieve their goal. It’s amazing that they are stretching themselves like that and being kind enough to share the journey. Regardless, I’ll be right there to congratulate them for chasing their dreams.” This ray of sunshine usually quiets them immediately. But, if they still haven’t gotten the message, there’s always “Let’s talk about you, what are your goals?”. THAT one always shuts them up…

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I am officially throwing the bullshit flag on the airlines. In my line of work I travel a lot, and I can tell you right now, in almost any other business, if the customers were treated the way that the airlines treat them, there would be no business.

When someone books a flight, and flying is not cheap, I can assure you that the airlines charge your credit card within seconds. You PAID for that ticket immediately. And you would think that since you paid for said ticket, you would be guaranteed a seat on the plane. But that is not the case. I am sure that you have seen footage on-line of passengers being pulled off of flights by security, or members of families being asked to leave the flight but the rest of their family can remain if they so choose.

Why is this possible? It’s possible because airlines can overbook flights by a certain percentage to make sure that the flights are full despite cancellations. I get it, flying a jet costs a lot of money and the airlines need to stay profitable to stay in business, BUT when this practice blows up in their face, they need to handle these situations much better. After all, who is the customer? Who paid for a ticket that they now are being told is irrelevant?

During the process of taking care of the jaded customer, the airlines should do everything in their power to make things right. Hotels, meals, free airfare, etc. The recent incident with the man they pulled off the flight and broke his teeth and his nose in the process, is a perfect example. EVERYTHING we do is being recorded these days, so it is absolutely mind boggling that this stuff happens, but I digress. When that video hit the internet, the airline went from shelling out a couple a thousand dollars to get someone to come off that flight voluntarily and HAPPILY, to a company that asked that gentleman what size check he would like?

If you recall, immediately after the incident, the man’s lawyer and daughter went on TV and lambasted the airline in question, and a few days later they were on TV saying how wonderfully the airline handled the unfortunate situation. Let me translate, “They wrote us a big ass check! I mean BIG!” Sound like they were a penny smart and a pound foolish to me.

So airlines, here is my message to you. If you are going to play the overbooking game, when you lose, make it an opportunity to shine and make some customer very happy with a free ticket anywhere in the USA or something similar. And train your employees specifically for this type of situation, because they are the face of your company and they are being recorded. If you don’t take heed to what your customers are trying to tell you, I see some more big checks being issued in the near future.

By the way, for the 99% of the flight attendants that I have met and have taken extremely good care of me, I salute you and thank you from the bottom of my heart!

Keep putting one foot in front of the other. PEACE! Joe the Runner

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For behind the scenes photos and comments on my training and personal life, follow me on Instagram: joe_the_runner Strava: Joe Randene

Questions, comments, feedback? Please leave them in the comments section BELOW and we can have a discussion!

Tag: Rant

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